Aged Care Support Specialist

4 days ago

Carss Park, Australia 3Bridges Community Full time
About 3Bridges Community

We are a Registered Charity and a Not-for-Profit organisation with over 40 years of combined experience in partnering with local communities, empowering individuals to live their best life.

Our diverse services and programs provide unique opportunities to connect with the community in a meaningful and substantial way.

Salary

The yearly salary for this role is $72,500 - $87,000 depending on skills and experience.

About The Role

This role is designed to provide clients with consistent, holistic support and increase client satisfaction through regular interactions.

You will be responsible for undertaking client re-assessments and regular reviews, developing, implementing, and evaluating support plans that meet the evolving needs of our clients.

  • Key Responsibilities:
  • Offering seamless experiences for current clients by accessing one or multiple services.
  • Developing a deep understanding of the unique needs and preferences of clients, including health, mobility, and social requirements.
  • Maintaining regular, empathetic communication with clients and their families to build trust and understand their concerns and expectations.
  • Addressing and resolving issues and concerns about care quality, staff interactions, facility amenities or other matters of care and service.
  • Collaborating with specialists internally and externally to ensure client care plans are up-to-date, comprehensive, and effectively implemented.
  • Gathering and acting upon feedback from clients and their families to enhance care services and facilities.
  • Acting as an advocate for clients, ensuring their rights and interests are represented and respected.
  • Providing support and information to families and carers about aged care processes, options, and decision-making.
  • Staying aware of trends in aged care, including regulatory changes, to anticipate and meet changing client needs.
  • Working with internal teams cohesively and in an integrated approach to support client care.
  • Managing fees and funding options for clients, including Aged Care, Disability, Medicare, Private Health Insurance or Private Funding.
  • Maintaining accurate and up-to-date client records.
Requirements

To succeed in this role, you will require:

  • Tertiary qualifications in Health, Social Work, Community or similar (Desirable)
  • Demonstrated experience in Aged Care, Disability or Community Care sector
  • Demonstrated ability to create and maintain client relationships in similar roles.
  • Ability to communicate clearly and effectively.
  • Ability to plan, implement and evaluate services that meet the needs and interests of individual clients.
  • Ability to positively interact and collaborate with all stakeholders.
  • Critical thinking skills, including the ability to analyse and challenge conventional practice and ideas.
What It Means To Work At 3Bridges Community

Our culture has been formed with a community spirit and passion to give back. We aim to inspire and encourage our people to be the best they can be, through ongoing training, career opportunities and success as a valued team member.

We are committed to enabling a culture of inclusion and diversity. We welcome your unique contributions through your experiences, culture, opinions, ethnicity, gender identity and all that makes you an individual.

We strive to be a vibrant, strong, and accepting team of amazing people.

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