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Relocation Specialist

2 months ago


Melbourne, Victoria, Australia Toll Transport Pty Ltd Full time

About Toll Transport Pty Ltd

Toll Transport Pty Ltd is a leading logistics and transportation company that provides innovative solutions to businesses and communities worldwide. With a rich history spanning over 130 years, we have established a strong presence in 27 markets, with a network of 500 sites and a global reach of 150 countries.

Our company is part of Japan Post, a global leader in logistics and transportation. We offer a wide range of services, including end-to-end supply chain solutions, warehousing and distribution, and dedicated transport solutions.

The Opportunity

We are seeking a highly skilled Relocation Specialist to join our Government & Defence team in Melbourne. As a key member of our team, you will play a crucial role in supporting relocation initiatives for Australian Defence Force (ADF) members and their families.

Your responsibilities will include:

  • Delivering a high-quality relocation experience to ADF members and their families through expert case management, policy compliance, advocacy, and escalation resolution.
  • Managing expectations and ensuring that members and their families understand the relocation process and their entitlements.
  • Administering Defence relocation policy and entitlements, ensuring that benefits and entitlements are in accordance with policy and client key performance indicators.
  • Responding to routine telephone and email enquiries.

About You

To be successful in this role, you will need:

  • Case management experience in a similar role, such as global mobility, assignment management, insurance, or travel.
  • The ability to interpret policy and legislation.
  • Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
  • Strong attention to detail and time management skills.
  • Proficiency in all Microsoft applications.
  • Mandatory: Must be an Australian Citizen or Permanent Resident.

What We Offer

We offer a supportive team environment, flexible work options, and full training. Our office is located in St Kilda Road, Melbourne, with easy access to public transport.

Join Our Team

At Toll Transport Pty Ltd, we value diversity, inclusivity, and authenticity. We welcome applications from candidates of all ages, ethnicities, genders, and abilities. If you are excited about this role and have similar skills, we encourage you to apply. We are an equal opportunities employer and welcome applications from candidates who may not meet all the requirements but have the potential to learn and grow with our company.