Relocation Specialist
2 weeks ago
About Our Client
Our client is a leading logistics organisation based in St Kilda Road, with a strong commitment to delivering exceptional experiences. As a passionate and down-to-earth team, they collaborate closely with colleagues to achieve their goals.
Job Description
- Deliver a high-quality end-to-end relocation experience to relocating members and their families through world-class case management, policy compliance, advocacy, and escalation resolution.
- Ensure members and their families understand service scope and the relocation life cycle through effective expectation management.
- Build and maintain strong relationships with internal stakeholders, including procurement teams and removal services teams.
- Identify and correct conditions that affect employee safety, promoting a safe working environment.
- Support the case management team with reporting, on-base presentations, and ad-hoc projects.
- Contribute to process improvement and business design by identifying opportunities and implementing changes.
- Support leaders with new starter onboarding and buddying, promoting a smooth transition for new employees.
Requirements
- 9-12 months of case management associate experience is strongly preferred, including time in a casual role.
- Customer service experience in a large organisation, preferably in an administrative environment where service delivery and service recovery are central themes.
- Experience with case management would be advantageous.
- Experience in global mobility, assignment management, managed services, insurance, or travel would be advantageous.
- Ability to manage conflicting priorities and KPIs effectively.
- Ability to become proficient in ADF relocation policy.
- Ability to become accredited to the company's transitions in-house case management training programme.
What's on Offer
- Join a prestigious organisation and enhance your skills.
- Benefit from succession plans, customised online learning and development programs.
- Thrive in a supportive and collaborative workplace culture.
- Enjoy ample opportunities for career advancement and personal development.
- Staff members receive local discounts on services and enjoy exclusive perks.
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