Relocation Specialist

2 weeks ago


Melbourne, Victoria, Australia Michael Page Full time

About Our Client

Our client is a leading logistics organisation based in St Kilda Road, with a strong commitment to delivering exceptional experiences. As a passionate and down-to-earth team, they collaborate closely with colleagues to achieve their goals.

Job Description

  • Deliver a high-quality end-to-end relocation experience to relocating members and their families through world-class case management, policy compliance, advocacy, and escalation resolution.
  • Ensure members and their families understand service scope and the relocation life cycle through effective expectation management.
  • Build and maintain strong relationships with internal stakeholders, including procurement teams and removal services teams.
  • Identify and correct conditions that affect employee safety, promoting a safe working environment.
  • Support the case management team with reporting, on-base presentations, and ad-hoc projects.
  • Contribute to process improvement and business design by identifying opportunities and implementing changes.
  • Support leaders with new starter onboarding and buddying, promoting a smooth transition for new employees.

Requirements

  • 9-12 months of case management associate experience is strongly preferred, including time in a casual role.
  • Customer service experience in a large organisation, preferably in an administrative environment where service delivery and service recovery are central themes.
  • Experience with case management would be advantageous.
  • Experience in global mobility, assignment management, managed services, insurance, or travel would be advantageous.
  • Ability to manage conflicting priorities and KPIs effectively.
  • Ability to become proficient in ADF relocation policy.
  • Ability to become accredited to the company's transitions in-house case management training programme.

What's on Offer

  • Join a prestigious organisation and enhance your skills.
  • Benefit from succession plans, customised online learning and development programs.
  • Thrive in a supportive and collaborative workplace culture.
  • Enjoy ample opportunities for career advancement and personal development.
  • Staff members receive local discounts on services and enjoy exclusive perks.

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