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Relocation Specialist
1 month ago
About Toll Group
Toll Group is a leading logistics and transportation company that provides innovative solutions to businesses and governments around the world. Our team of experts is dedicated to delivering exceptional customer service and ensuring the smooth relocation of individuals and families.
The Opportunity
We are seeking a highly skilled and experienced Case Manager to join our Government & Defence team in Melbourne. As a Case Manager, you will play a critical role in supporting the relocation of Australian Defence Force (ADF) members and their families across Australia.
Your responsibilities will include:
- Providing exceptional customer service and ensuring a high-quality relocation experience for ADF members and their families.
- Managing relocation cases from start to finish, ensuring compliance with Defence relocation policy and entitlements.
- Responding to routine telephone and email enquiries from ADF members and their families.
- Collaborating with internal stakeholders to ensure seamless relocation services.
About You
To be successful in this role, you will need:
- Proven case management experience in a similar role.
- Strong communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
- Attention to detail and ability to manage multiple priorities.
- Proficiency in Microsoft applications.
What We Offer
Toll Group offers a supportive team environment, flexible work options, and full training provided. Our Melbourne office is located in St Kilda Road, close to public transport.
Join Our Team
At Toll Group, we value diversity, inclusivity, and authenticity. If you are passionate about delivering exceptional customer service and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.
