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Principal Field Operations Integration Manager
2 months ago
Overview
Microsoft's Cloud Operations & Innovation (CO+I) is the backbone of our cloud services. As a key member of the team, you will play a vital role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services.
Our cloud infrastructure is comprised of a vast global portfolio of over 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
We are committed to environmental sustainability and optimization in our datacenter design and operations. As we continue to grow and evolve, we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
You will be part of our global datacenter operations team, driving excellence in data center design standards, construction, commissioning, and utilization. You will partner with peer groups across multiple organizations to ensure seamless onboarding of newly launched facilities into the field operations portfolio.
Responsibilities- Develop and implement a culture of safety, security, and compliance in all aspects of datacenter operations.
- Enhance existing end-to-end processes to create a seamless onboarding experience for newly launched facilities into field operations.
- Evaluate and strategically optimize programs to gain efficiencies in short- and long-term utilization across our data center fleet.
- Establish clear lines of communication and feedback, considering lessons learned, between field operations and peer teams related to data center design and construction.
- Represent field operations needs and interests while new facilities are advancing through various early stages and into commissioning and turnover, ensuring the highest standards in quality, reliability, availability, and safety are met.
- Collaborate with Datacenter Managers and Regional Datacenter Directors to ensure operating procedures are documented accurately and that appropriate training and hand-offs are conducted during the onboarding process of new facilities with precision timing.
- Manage escalations and issues that may arise by partnering with peer organizations to ensure appropriate resolutions are sought and implemented, minimizing impact to service delivery and commissioning timelines.
- Foster an understanding of the various stakeholders, their interests, and needs, ensuring the teams can sustain and embrace the changes through clear communications, engagement, and appropriate governance throughout onboarding and integration of newly owned and leased facilities into field operations.
- At least ten years of business management and leadership experience in a production datacenter environment or related experience.
- Degree in Electrical or Mechanical engineering or equivalent work experience.
- Exceptional ability to collaborate, openly communicate, present, and negotiate effectively across groups of various levels and disciplines.
- Experience in leading, directly managing, and influencing a diverse organization of full-time employees, across multiple disciplines and platforms.
- Demonstrated experience delivering results with ambiguous and changing business requirements, with strong ability to work independently in a dynamic and high-pressure environment.
- Background in data center design, construction, and infrastructure operations and experience in planning and executing data center transformational programs.
- Experience with design of next generation data center networks enabling cloud computing, including technologies such as network virtualization, unified network fabric, and software-defined networks.
- A solid understanding of financial management, budgeting, and forecasting.
- Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, CSI, etc.).
- Project or program management experience and certification(s) (e.g. Six Sigma, Kaizen, PMI, etc.).
Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
