AI Transformation Specialist

7 days ago

Perth, Western Australia beBeeTechnical Full time $90,000 - $120,000
Technical Support Engineer

As a Technical Support Engineer, you will play a pivotal role in empowering customer success through technical expertise and collaboration. Our team accelerates AI transformation for individuals and organizations worldwide.

Key Responsibilities:
  • Investigate and resolve complex customer technical issues, collaborating with cross-functional teams and leveraging troubleshooting tools and practices.
  • Lead or participate in building communities with peer delivery roles and share knowledge to drive collective growth.
  • Develop specific technical and professional proficiency to enable resolution of customer issues through continuous training and readiness.
Required Skills and Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • OR equivalent experience.
  • 2+ years experience working in a customer-facing role (e.g., internal and/or external).
  • 2+ years experience working on technical projects.
Core Competencies:
  • Proficiency in Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365.
  • Ability to troubleshoot and resolve common Intune issues such as Windows, iOS & Android enrollment, policy deployment, app management, device compliance, and reporting.
  • Experience in Windows Autopilot and advanced troubleshooting skills.
  • LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills.
  • Experience in Windows updates implementation and troubleshooting.
  • Operating Systems Concepts – Active Directory, Security, OS Internals.
  • Experience with Windows 10,11, iOS, Android, and MacOS devices and operating systems, enrollment as well as their configuration and management options.
  • Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
  • Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron).
  • Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
  • Knowledge of System Center Configuration manager or system management.
  • Proficiency in using remote support tools, such as Microsoft Teams, quick assist, to assist customers and provide guidance and demonstrations.

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