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Senior Claims Officer

2 months ago

Sydney, New South Wales, Australia Suncorp Group Full time
{"title": "Senior Claims Officer Role", "description": "Job Summary

We are seeking a highly skilled Senior Claims Officer to join our team at Suncorp Group. As a Senior Claims Officer, you will be responsible for managing a portfolio of Property Liability claims, ensuring timely and cost-effective outcomes. You will provide technical assistance and advice to our Claims Officers and develop strong relationships with internal and external stakeholders.

Key Responsibilities
  • Manage Property Liability claim files from start to finish, ensuring best practices are followed efficiently and cost-effectively.
  • Provide specialist advice on complex claims, leveraging analysis and experience for sound decision-making.
  • Develop and maintain strong relationships with internal and external stakeholders to support team objectives and ensure effective communication and service delivery.
  • Support the professional growth of team members by developing and implementing individual development plans, providing technical training, and acting as a mentor.
  • Participate in continuous improvement activities, keeping up-to-date with legislative changes, market information, and industry trends to improve processes and outcomes.
Requirements
  • Tertiary qualifications in law, business, or insurance (desired).
  • Experience: 5-10 years of experience managing a portfolio of liability claims, with a strong understanding of Suncorp Group processes, systems, and culture.
  • Analytical and problem-solving skills: ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making.
  • Communication and negotiation skills: strong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefit.
  • Technical competence and legislative knowledge: proficient in Microsoft Office and mainframe applications, with sound knowledge of legislation, regulations, and guidelines relevant to Liability claims.
What We Offer
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave, and unlimited paid emergency response leave.
  • Discounts and offers on a range of retail favorite stores as well as insurance products.
  • Give back to our communities with payroll giving, donation matching, and paid volunteer leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Prioritize your work/life balance with our robust employee assistance program and dedicated employee council.
About Us

At Suncorp Group, we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development, and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact us for a confidential conversation.

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