Senior Quality Improvement Specialist
3 days ago
This is a critical role in our Quality & Safety Unit. As Quality Partner And Consumer Liaison Officer, you will work closely with hospital leaders to ensure a consistent, organisation-wide approach to patient safety and quality improvement across clinical services.
The team supports our private hospital leaders to embed strong clinical governance processes. This is essential for underpinning the delivery of safe and effective care to every patient, every time.
Your key responsibilities will comprise:
- Monitoring and improving clinical outcomes as needed;
- Collaborating with Executive and clinical leaders on accreditation requirements and aiming towards higher achievements at organisation wide survey;
- Establishing strong links between strategic goals and directions of the organisation, and quality and risk management activities;
- Acting as a change agent to support the implementation and sustainability of organisation-wide quality improvement strategies;
- Supporting the development, governance, and reporting of quality initiatives, including maintenance of quality boards and quality plans;
- Developing and maintaining consumer participation plans, including oversight of all activities under the Consumer Participation National Standard;
- Working with Clinical Outcomes teams and programs to facilitate or lead reviews into clinical incidents and outcomes;
- Adopting a consultative approach to reviewing clinical procedures and guidelines in a timely fashion;
- Overseeing the implementation and evaluation of relevant standards, including the National Safety and Quality Health Service Standards;
- Collaborating with Risk teams to facilitate review of the Risk Register; and
- Ensuring promotion of best practice standards, professional standards, and legislative requirements and policies and procedures.
You should have:
- A clinical background, with a demonstrated understanding of clinical governance;
- Experience in quality and risk management within a healthcare setting;
- Proven experience in implementing continuous clinical quality improvement;
- Experience in implementing the National Safety and Quality Healthcare Standards; and
- Excellent report writing skills.
You should be able to demonstrate exceptional interpersonal and engagement skills, a consultative approach, proven change management capabilities, an understanding of just culture, and a positive attitude in facilitating change and adopting new concepts.
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