License Management Specialist
4 days ago
At WiseTech Global, our organization is dedicated to providing innovative technology solutions that empower our customers to manage their global logistics operations efficiently. We support our customers by creating software that streamlines the movement of goods from origin to destination. Our flagship product, CargoWise, centralizes global logistics operations on a single global database.
We take pride in delivering solutions that make a significant difference for our customers, and this role will play a crucial part in that journey. We are seeking a License Management Administrator to join our CargoWise team to ensure we provide exceptional customer support. If you excel at delivering outstanding customer service and have an interest in invoicing and managing customer requests, we would be interested in hearing from you.
Key Responsibilities:
- Oversee and manage incoming customer queries through the workflow task management system
- Assist with processing license amendments
- Collaborate with various product teams to resolve queries
Requirements for Success:
- Minimum 3 years of customer service experience, preferably within the logistics or IT/software industry
- Experience in administrative support and help desk environments
- Knowledge of supply chain management with forwarding/customs clearance experience being a valuable asset
- Analytical mindset with a drive to identify and resolve complex issues
- Excellent communication skills and attention to detail
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