Cloud Engineering Expertise

1 week ago

Sydney, New South Wales, Australia beBeeCloudEngineer Full time $110,220 - $155,490
Azure Cloud Engineering Opportunity

As a seasoned Advanced Cloud Engineer, you will drive resolution of critical and complex problems, support key customer projects on Azure, and serve as the voice of the customer within Azure.

This is an exceptional chance to work with a global engineering team in Azure CXP, focused on Strategic Azure Customers. You will orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empower customers. You will represent the customer and amplify their voice with Azure Engineering, connecting to the quality vision for Azure.

Key Responsibilities
  • Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, and communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
  • Use engineering and support tools, customer telemetry, and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content.
  • Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues.
Qualifications
  • Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering.
  • 2 + years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
  • 1+ years of Experience with being on-call and driving mitigation for mission critical incidents.

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