Senior Customer Service Manager

1 week ago


Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000
Job Title: Senior Customer Service Manager

We are seeking a highly skilled and experienced Senior Customer Service Manager to lead our customer service teams.

The ideal candidate will have a proven track record of success in leading high-performing teams, delivering outstanding customer service, and driving business results.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and manage a team of customer service representatives to deliver exceptional service
  • Analyze customer feedback and data to identify trends and areas for improvement
  • Collaborate with cross-functional teams to resolve complex customer issues
Requirements:
  • Proven experience in customer service leadership
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and identify trends
  • Experience working in a fast-paced environment
What We Offer:
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

We value diversity and inclusion and welcome applications from candidates with diverse backgrounds.



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