Cruise Industry Specialist

2 months ago


Sydney, New South Wales, Australia Cruiseabout Full time

We are seeking an experienced Cruise Industry Specialist to join our team at Flight Centre Travel Group.

Cruise Industry Specialist Responsibilities:

  • Quoting, booking and invoicing cruise bookings and packages
  • Meet and exceed monthly sales targets by ensuring key performance indicators (KPIs) are met
  • Support and handle walk-in, email and telephone enquiries efficiently and accurately
  • Maximise sales opportunities by upselling & cross-selling
  • Monitor and action all relevant mailboxes daily
  • Maintain accurate and comprehensive product information to deliver and generate sales

Cruise Industry Specialist Requirements:

  • Proven experience working in a customer service environment and working towards sales targets
  • Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
  • GDS experience
  • Exceptional focus on details, adept problem-solving skills, and thrive under pressure
  • Ambitious, highly motivated, and proficient in organizing tasks efficiently

We offer:

Corporate Culture: an inclusive company that offers a team culture like no other in the industry

Development: individualised Learning & Development pathway options

Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more

Flexibility: Monday to Friday week, business hours with flexible/hybrid options

Career Opportunities: in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment



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