Front Desk Ambassador

6 days ago

NewcastleMaitland, Australia beBeeHospitality Full time $56,144 - $82,285
Customer Service Representative

We are seeking a skilled Customer Service Representative to deliver exceptional guest experiences.

This is an exciting opportunity for someone who is passionate about providing high-quality service and exceeding expectations.

Key Responsibilities Include:
  • Provide a warm welcome to guests, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Our ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a strong ability to problem-solve.

Hourly Rates:

  • Monday - Friday: $26.70
  • Saturday: $33.38
  • Sunday: $40.05

Qualifications:

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of our organisation.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Benefits:

  • Career Growth Opportunities.
  • Exclusive Hotel Deals.
  • Global Perks.
  • Retail Rewards.
  • Experiences.
  • Banking and Insurance Benefits.
  • Generous Leave Entitlements.
  • Wellness Support.

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