Telecommunications Customer Experience Specialist

2 weeks ago

Australia beBeeCustomerService Part time $58,515 - $76,320
Customer Service Representative

About the Role:

We are seeking a dedicated and customer-centric individual to fill this dynamic role.

Job Responsibilities:

  • Deliver exceptional customer experiences through proactive communication and empathy.
  • Build strong relationships with customers by actively listening to their needs and preferences.
  • Identify opportunities to upsell and cross-sell relevant products and services.
  • Maintain up-to-date knowledge of telecommunications products and services.
  • Collaborate with colleagues to achieve sales targets and KPIs.

Key Qualifications:

  • A positive and resilient approach to customer service in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to build strong relationships with customers.
  • Basic knowledge of telecommunications products and services (training provided).
  • Availability to work a variety of shifts, including weekends and public holidays.

What We Offer:

  • A dynamic and supportive team environment.
  • Ongoing training and development opportunities.
  • A range of benefits, including discounts on telecommunications services and exclusive offers from partners.
  • The opportunity to work with a leading brand.

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