Elevate Customer Satisfaction through Strategic Project Leadership

1 week ago

Sydney, New South Wales, Australia beBeeClientSuccess Full time $110,000 - $130,000

Project Manager - Client Success


The role of the Project Manager - Client Success is to ensure customer satisfaction and success throughout their entire journey with our organization. This involves effective communication and management of project stakeholders, including customers, internal teams, and third-party contractors.


Key responsibilities include:



  • Stakeholder Management: Effectively communicate and manage project stakeholders to guarantee seamless delivery of client solutions and successful project outcomes.
  • Solution Delivery: Lead the provisioning of customer solutions, coordinating with facilities teams and external contractors, and serve as the main liaison between our organization and the customer's project manager.
  • Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement, and installation within data centers.
  • Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders.
  • Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements, and process quality, ensuring continuous enhancement of service delivery.
  • Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure smooth and efficient delivery of customer solutions.

This opportunity requires a proven track record in project coordination and highly developed communication skills with the ability to engage and manage diverse stakeholders. A strong background in customer relationship management and data center experience are desirable but not essential.


Requirements:



  • A minimum of 5 years of experience in service delivery, project management, or a similar customer-facing role.
  • A strong background in customer relationship management, ensuring that customer needs are met throughout the project lifecycle.
  • Data center experience is desirable but not essential.
  • A degree in IT, Business, or a related field is preferred but not required if you have relevant experience.

Benefits:



  • An inclusive, diverse, and values-driven working culture with hybrid working practices.
  • Awareness of your holistic wellbeing and mental health.
  • Professional development opportunities.
  • Great opportunities to progress within our company (grow as we grow).
"],

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