Customer Service Team Lead

1 week ago

Central Coast, Australia beBeeCustomerService Full time $84,436 - $113,331
Job Title:

Customer Service Team Lead

">Job Description:

The Customer Service Team Lead is responsible for overseeing the daily operations of the front-of-house team, ensuring seamless customer experiences, and fostering a collaborative environment. This role requires strong leadership skills, effective communication, and problem-solving abilities to drive business growth and customer satisfaction.

Key Responsibilities:

  • Manage a team of customer service representatives, providing guidance, coaching, and performance feedback.
  • Develop and implement strategies to enhance customer engagement, loyalty, and retention.
  • Collaborate with internal stakeholders to resolve customer complaints and concerns.
  • Monitor and analyze customer feedback, making recommendations for process improvements.

Required Skills and Qualifications:

For this role, we seek an experienced leader who possesses:

  • Proven track record in customer-facing roles or similar industries.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.

Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.

Working at Our Organization:

We are committed to creating a diverse and inclusive workplace that values employee well-being and provides opportunities for growth and development.

Additional Information:

An Eligibility List may be created from this recruitment process for future permanent vacancies in this role.

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