Client Service Operations Manager

2 weeks ago

Wollongong, New South Wales, Australia beBeeCustomer Full time $70,000 - $85,000

Job Summary:

We are seeking a highly skilled and experienced Client Care Manager to oversee the coordination of bookings, client assistance, and team mentorship.

Key Responsibilities:

  • Coordinate and schedule bookings with the public and vet clinics
  • Assist clients who bring pets to our premises
  • Mentor direct reports
  • Manage escalated customer enquiries
  • Set Key Performance Indicators (KPIs) for the team
  • Prioritize and coordinate resources
  • Manage rosters and associated costs
  • Develop strong working relationships with key stakeholders
  • Collaborate with interstate counterparts
  • Provide backup support to the team

Requirements:

  • Passion for animals and understanding of pet aftercare
  • Significant experience in a similar leadership role
  • Excellent communication skills
  • High energy level
  • Minimum two years experience in a customer service management role

What We Offer:

  • Strong people-first culture
  • Competitive remuneration
  • Vehicle allowance may be considered dependent on location base
  • Employee Assistance Plan and annual Flu vaccination
  • Group access to discounted funerals
  • Birthday leave
  • Lifestyle Rewards program

Application Process:

At Patch & Purr, we value tact, discretion, and integrity. If you possess these qualities and are passionate about delivering exceptional customer service, please submit your application.

  • Client Services Manager

    3 weeks ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Client Services Manager Our client, leading Mortgage Brokerage is looking for a Post Settlement Client Services Manager to champion client care beyond the transaction. This is a relationship focused role where your mission is to retain and nurture our existing clients through exceptional service, thoughtful follow-up, and proactive solutions. Your focus will...

  • Registered Nurse

    5 days ago

    Wollongong, New South Wales, Australia Client Care First Full time $90,000 - $120,000 per year

    Client Care First is a locally owned, NDIS registered provider with over five years of experience in delivering high-quality services to individuals with disabilities and aged care needs.We are currently seeking a Registered Nurses: Part-time position (2-3 days availability)Why Join Client Care First?Be part of a dedicated and compassionate...

  • Client Service Manager

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeclient Full time $60,000 - $80,000

    Clinic Coordinator Role OverviewWe are seeking a proactive and creative Client Coordinator to support our team in client relationship management, new business development, and marketing efforts.

  • Client Services Officer

    1 week ago

    Wollongong, New South Wales, Australia PRP Advisers Full time

    PRP Advisers are a well-established financial advice firm in the Illawarra, proudly serving our community for over 30 years. We support a large and loyal base of ongoing clients, while also experiencing strong and exciting growth opportunities.We are committed to helping clients manage all aspects of their financial lives no matter how complex. Whether it's...

  • Client Service Expert

    1 week ago

    Wollongong, New South Wales, Australia beBeeClientServices Full time $68,754 - $74,870

    **Job Description:**We are seeking a highly skilled and detail-oriented Client Services Officer to join our team. As a Client Services Officer, you will play a key part in delivering exceptional financial services and support to our clients.You will be responsible for managing and maintaining accurate client data, preparing detailed reports and meeting...

  • Client Service Coordinator

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeSupport Full time $55,000 - $73,000

    About this role:We are seeking a dedicated professional to support clients in need, providing immediate practical assistance and longer-term solutions to help build a more hopeful future.The ideal candidate will have qualifications or experience in social work/customer service, with strong conflict resolution skills and ability to manage challenging...

  • Client Service Coordinator

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeAdministration Full time $120,000 - $150,000

    About This RoleWe are seeking a professional to fill the position of Client Administration Officer. The role will be based in Unanderra and requires working 5 days a week.Key Responsibilities:Liaise with internal stakeholders to ensure timely updates to the systemProcess data entry of client events into the finance system and other related programsUndertake...

  • Client Care Manager

    2 weeks ago

    Wollongong, New South Wales, Australia Edenhills Lawnswood Pet Cremation Full time

    **Permanent full-time position**:- ** Monday to Friday, 8 am - 5 pm**:- ** Work phone provided**Forming part of the wider InvoCare brand, Patch & Purr is a leading provider of pet cremation services in Australia with a national footprint.Through our dedicated and caring team, we offer dignified farewells for much loved family pets through our best-practice...

  • Client Service Partner

    2 weeks ago

    Wollongong, New South Wales, Australia Careways Community Full time

    **Position Vacant****Client Services Partner**CareWays Community has been providing services to the community for more than 30 years through in-home care and support for the elderly, Neighbourhood Centres and Youth Services.**About the role**We are looking for an experienced **Client Services Partner** with initiative, judgement, and administrative ability....

  • Aboriginal Client Service Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Nsw Government -Southern Hddsem Full time

    **Aboriginal Client Service Officer****Housing Contact Centre****Location: Bega**- **Industry leading training and career development**:- **Generous leave entitlements**:- **5 x Ongoing Full-Time**:- **Satellite Office Location: Bega**:- **Clerk Grade 2/4, Salary ($70,151pa - $81.158pa), plus employer's contribution to superannuation and annual leave...