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Business Banking Specialist

2 months ago

Sydney, New South Wales, Australia CommBank Full time
{"title": "Business Banking Specialist", "content": "Role Overview

We are seeking a skilled Business Banking Specialist to join our CommBank team in Canberra. As a Business Banking Specialist, you will be responsible for providing exceptional service to Small Business customers, understanding their business and personal needs, and assisting them with the end-to-end fulfillment of those needs.

Key Responsibilities
  • Facilitate great customer conversations to understand customer goals and needs, and provide relevant and timely solutions.
  • Proactively engage customers to support their business and personal goals.
  • Be a brand ambassador within the local business community, building awareness of the CBA business banking proposition.
  • Regular attendance to key stakeholder meetings to help build awareness of Small Business service offering and proactively work together to build referral partnerships.
Requirements
  • Experience in commercial lending or B2B sales.
  • Sound financial analysis skills and commercial acumen.
  • Excellent customer engagement skills (both face-to-face and non-face-to-face).
  • Experience in facilitating conversations with customers to help understand their needs, managing a pipeline of opportunities to ensure we meet customers' expectations, and in facilitating proactive customer contact.
  • Passion for Small Business customers or experience in or managing a Small Business.
  • FSRA Tier 2 Accreditation and Credit Approval Authority (CAA) Level 2 or willing to obtain this within 6 months.
", "lang_code": "en-US"}