Professional Customer Service Representative

7 hours ago

Melbourne, Victoria, Australia beBeeCustomer Full time $15,900

Are you a customer service professional with excellent communication skills and the ability to resolve conflicts? We are seeking a motivated and enthusiastic individual to provide high-quality first point of contact customer service to our participants and stakeholders.

The ideal candidate will have strong organisational skills, strong negotiation skills, and the ability to apply conflict resolution skills to diffuse situations. They will also have demonstrated strong administrative skills including word processing, data entry and filing.

This role involves providing professional support and service to all customers, managing the front desk of a high-flow reception area, supporting staff with administration duties, answering phone calls and directing traffic to appropriate services.

  • Provide professional support and service to all customers
  • Manage the front desk of a high-flow reception area
  • Support staff with administration duties
  • Answer phone calls and direct traffic to appropriate services
Skills & Qualifications

We are looking for someone who is motivated and enthusiastic about providing exceptional customer service and engagement to assist those in the community with various barriers to employment to find suitable work.

  • Strong communication and negotiation skills
  • Demonstrated strong administrative skills including word processing, data entry and filing
  • Proven ability to accurately record and retrieve information using a database system
  • Exhibited strong customer service skills, including telephone manner
Benefits & Culture

We operate solely for community benefit and invest back into the same communities in which our services are delivered.

Some of the benefits of working with us include:

  • Investment in your career: In addition to a comprehensive induction program & ongoing professional development, we are committed to providing opportunities for career progression.
  • Commitment to your health and wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial and physical health.
  • Increase your take-home pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
  • Employee discount program: Save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers.
  • Study scholarship: All employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
  • Focus on work-life balance: 13 days personal leave per annum and 10 wellbeing days for full-time staff and pro-rata for part-time staff, paid parental leave and ability to purchase extra leave.
  • Positive and collaborative workplace culture: Become a part of our team with recognition programs and connections with new people who inspire, mentor and lead.

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