
Excellent Service Assurance Opportunity
2 weeks ago
We are seeking a highly skilled Service Assurance Professional to manage service assurance processes and activities for all products and services.
The primary responsibility of this position is to ensure timely resolution of calls, tickets, and escalations while providing exceptional service and delivery of business objectives.
This role requires effective communication with internal stakeholders, external customers, and third-party vendors to efficiently resolve incidents and faults.
Key Qualifications Include:
- Minimum 2 years of Telecommunications and/or IT Operational experience
- Strong understanding of VoIP/SIP, NBN, Ethernet & Mobile technologies
- Experience in Contact Centre environment is an advantage
- Tertiary education in a related field
- Ability to think logically and critically about a particular problem
- Proactive, can-do attitude
- Demonstrated initiative and customer focus approach
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