Quality Assurance Coordinator

HumanAbility is a Jobs and Skills Council for the health, human services, aged care and disability, sport & recreation and early childhood industries.
HumanAbility's objective is to advance education by supporting skills and workforce development for the above specified industries. It is a values-based organisation, not-for-profit, industry-owned and led, contracted by the federal government.
We have an opportunity for an experienced Quality Assurance Coordinator to join us on a full-time basis in an ongoing capacity subject to funding (currently funded until mid-2028). The role may be done from anywhere in Australia and will involve travel with overnight stays for organisation meetings, stakeholder meetings, workshops, and industry events.
About the Position
As a Quality Assurance Coordinator at HumanAbility, you will play a vital role in fostering meaningful connections and collaboration within the care and support industries. Focusing on a specific industry/ies, you will be responsible for strategic engagement, policy development and industry stewardship opportunities. You will work with members of the HumanAbility team to maximise the impact and influence of our work.
Key Accountabilities
Support Quality Assurance Manager and Senior Quality Assurance Coordinator: Assist in monitoring and ensuring compliance with industry standards, regulatory requirements, and internal quality policies.
Quality Assurance and Compliance: Review and audit training package products and other related materials to ensure they meet established quality benchmarks. Assist in documenting systems and processes related to quality assurance and training package development.
Induction and Support: Provide ongoing support to team members on systems and processes and the effective use of tools. Provide guidance on tools, systems and processes.
Manage Enquiries and Policies: Respond to enquiries related to training products, ensuring timely and accurate responses.
Tools and Systems Management: Maintain tools, systems and processes to support the training product development team.
Documentation and Reporting: Maintain detailed and accurate records of QA processes, findings, and corrective actions. Prepare regular reports for the Quality Assurance Manager on the status of QA activities, compliance issues, and other relevant metrics. Identify areas of risk and continuous improvement in the training product development and recommend enhancements to the Quality Assurance Manager. Participate in continuous professional development to stay updated on best practices and emerging trends in quality assurance and training package development.
Other: Observe and follow work health, safety and wellbeing policies and guidelines.
Qualifications and Experience
Tertiary qualifications in a relevant field (e.g., Education, Quality Management, Instructional Design) or equivalent experience.
Experience in a quality assurance role, preferably within a training or educational context.
Familiarity with tools such as SharePoint, monday.com, MS Teams, and MS Dynamics.
Skills and Competencies
Excellent attention to detail and a commitment to maintaining high standards of quality.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
Sound organisational and time management skills, with the ability to manage multiple tasks and priorities.
Proficiency in using and managing collaboration tools and platforms.
Problem-solving skills and the ability to develop and implement effective solutions.
Personal Attributes
A proactive and collaborative approach to work.
Adaptability and flexibility in a dynamic work environment.
Commitment to continuous improvement and professional development.
Interested?
We encourage you to apply, even if you don't meet every single criterion. We value diverse experiences and perspectives, and your unique skills could be a great fit for our team.
We work according to a hybrid working environment. There may be a requirement to work outside normal business hours, and the role will involve travel.
Click on the Apply button to submit your cover letter and cv. Applications will be reviewed as they are received; we encourage you to apply without delay. If you have any questions about this role, please contact our P&C team confidentially on
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