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Business Operations Officer
2 months ago
We are seeking a highly skilled Business Operations Officer to join our team at AMP - General. As a key member of our organization, you will play a critical role in leading strategic planning and member outcomes processes, ensuring operational effectiveness, governance, reporting, and monitoring frameworks are implemented.
Key Responsibilities- Provide support for the implementation of strategic plans and ongoing business performance monitoring, including supporting strategy and planning where needed;
- Ensure appropriate and effective risk and governance frameworks are established, including management of relevant committees;
- Be accountable for accurate and timely performance reporting, working collaboratively across various business units, including finance, product, marketing, and risk;
- Forward plan and maintain regular operating rhythms, including orchestration of deliverables and actions relating to accountable individuals from Boards and Committees;
- Take ownership of matters as directed by the Senior Manager of Business Operations or HO Business Management.
- Orchestrate and develop key business supervision and performance monitoring frameworks/reporting;
- Assist with writing/development of regular reporting requirements, Board papers, and PowerPoint packs to enable effective decision making by senior leadership and relevant Boards/Committees;
- Coordinate and manage the completion and record keeping for all Board/Committee actions for both the Group Executive Superannuation & Investments and Group Executive Platforms;
- Assist with the logistics/operations of key Management committees, including annual calendars, agendas, collating materials, resolving actions, minutes, and Terms of Reference, which enable governance for Group Executives;
- Apply business disciplines, maintain oversight of all governance activities and calendars across the business to ensure appropriate planning and sequencing, i.e., cycle alignment to ExCo, AMP Ltd Board, Superannuation Trustee Board, and other related Committees;
- Work with relevant stakeholders to ensure effective governance operationalisation across the Superannuation & Investments Team and Platforms Team business, including Conflicts, Delegations, Accountabilities, Reporting, Continuity plans, etc.;
- Facilitate engagement and requirements between the Superannuation Trustee Office and other cross-functional teams, i.e., ERM, Operations, and;
- Support special projects as required, i.e., Governance Uplift; responses to Regulators; Product initiatives.
- Minimum 5 years of financial/industry experience;
- Strong understanding of key issues that affect the Superannuation, Investments, and Platforms Industry;
- Experience writing Board papers, reporting, conducting analysis, and implementing solutions;
- Experience working in a cross-functional team;
- Proficient in all Microsoft Office tools, i.e., Word, PowerPoint, and Excel spreadsheets;
- Strong understanding of industry, regulatory, and competitor issues;
- Strong financial/business acumen and good understanding of AMP's businesses;
- Exceptional analytical skills with the ability to think laterally, strategically, and tactically where appropriate;
- Continuous improvement mindset and driving implementation of resolutions;
- Detailed organisational and prioritisation skills;
- Advanced written and verbal communication skills, with the capability of creating materials (Board papers, PowerPoint packs, minutes, spreadsheets, graphs/charts) for the Executive Leadership Team and relevant Boards/Committees;
- Highly developed communication and interpersonal skills with the ability to build strategic working relationships, influence, negotiate with, and persuade senior stakeholders;
- Strong ability to multi-task and remain focused and accountable for completion of tasks;
- Strong customer focus (internal & external);
- Desire to lead by example and be adaptable, innovative, and work with ambiguity.
At AMP, we believe in the power of inclusion and diversity. We're dedicated to fostering an inclusive workplace where everyone feels valued, respected, and empowered to contribute their best. We're committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people and enthusiastically encourage candidates from these backgrounds to apply.
We're a progressive organization that values creativity, innovation, and collaboration. We're passionate about making a positive impact on our customers' lives and the communities we serve. If you're someone who sees opportunity where others see challenge, come and work with us to create a brighter future.
