Business Systems Analyst

1 week ago

Sydney, New South Wales, Australia RT Technology & Operations Full time
About the Role

We are seeking a highly skilled Business Analyst to join our team at RT Technology & Operations. As a Business Analyst, you will play a critical role in ensuring that business requirements are delivered in IT solutions, and that production platforms and applications are stable, available, and reliable.

Key Responsibilities
  • Create a thorough understanding of business needs and strategies to support the development of high-quality business analysis artefacts.
  • Develop business analysis artefacts such as requirements, functional specifications, application/process workflows, use cases, screen mock-ups, user stories, integration mapping, and technical impact assessments.
  • Provide information to stakeholders regarding business analysis artefacts to support IT solution design, development, testing, and implementation activities.
  • Ensure that business analysis artefacts take an end-to-end perspective, fully meet desired business objectives, and consider operational support processes.
  • Collaborate with business subject matter experts to form a good understanding of business needs, existing and future processes, and problems that need to be resolved during IT delivery.
  • Provide support and counsel to developers, testers, and others regarding business and technical requirements throughout the solution delivery cycle to ensure quality and timely outcomes.
  • Analyse system automation processes in conjunction with HCF priorities and provide recommendations for system improvements.
  • Assist in implementing and testing solutions.
  • Meet with user groups to gather and analyse end-user requirements.
  • Analyse workflow to create process maps, user stories, and use cases, and isolate areas of potential improvement.
  • Collaborate to ensure that business needs are understood, translated into requirement deliverables for use in the development of solutions.
Requirements
  • Degree qualified in IT, Business, Science, Engineering, or Economics.
  • Experience working all phases of systems development lifecycle using Waterfall, Agile/Scrum, and hybrid application development environments.
  • Good understanding of the principles of SDLC.
  • Demonstrated track record of delivering excellent and high-quality technical and functional business analysis artefacts.
  • Experience working in an agile environment reviewing business needs and priorities, as well as understanding of the principles of project management.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal skills, with a focus on effective client relationships.
  • Strong communication skills, both written and oral.
  • Excellent attention to detail.
  • Ability to effectively manage time and competing priorities simultaneously.
  • Ability to work well in a team environment – collaboration within and across teams is critical.
  • Effective communication skills, ability to engage with stakeholders across IT and the Business.
  • At least 5-7 years' experience as a Business Analyst in IT, Business Analysis space in a commercial IT environment.
  • Willingness to learn new technology skills to keep pace with improvements and ever-changing business priorities.
  • Experience working on JIRA/Confluence/Trello/Atlassian suite.
  • Experience working on CRM systems.
Desirable
  • Health Insurance Business knowledge and experience.
  • Knowledge of PHI products and processes.
  • Exposure to health insurance policy management systems.
About Us

We are a company that values community and is dedicated to fostering an inclusive and collaborative work environment. We celebrate the richness of perspectives brought by individuals with different backgrounds and experiences. We are committed to fair and equitable consideration for employment and strive to create a work experience that is inclusive, supportive, safe, and respectful.

We offer a range of benefits, including 50% subsidy on HCF Private Health Insurance, 18 weeks Parental Leave for all genders, 6 additional leave days to support your wellbeing and medical needs, Mental Health & Wellbeing programs, and discounts to pet, life, travel, and general insurance.

We are proud to be a part of HCF, Australia's largest not-for-profit health fund, and we are committed to supporting our members with great value health cover and a level of care that we are known for.

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