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Collections Specialist

2 months ago

Adelaide, South Australia Plenti Full time
About Plenti

Plenti is a fintech lender that provides faster, fairer loans by leveraging its smart technology. As a dynamic and innovative business, Plenti is growing strongly and taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast-moving and ambitious business that seeks to recruit smart and capable people who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia's best lender.

Job Summary

We are seeking a Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing an early stage arrears portfolio on our secured and unsecured loan portfolios, maximizing recoveries while maintaining our reputation for superb customer service.

Key Responsibilities
  • Assess customer financial circumstances and identify solutions to assist in restoring their loans into good standing
  • Receive and assess financial hardship applications
  • Liaise with external collections agencies, where required
  • Early stage skip tracing, where required
  • Assess and respond to proposed debt agreements and bankruptcy petitions
  • Implement and document effective collections processes, and create a 'collections culture' with other team members
  • Build and maintain strong relationships with senior management and other internal teams
Requirements
  • 2+ years' experience and demonstrated high performance in an unsecured or secured collections role
  • A strong understanding of credit and collections regulations
  • Extraordinary verbal communication ability and powers of persuasion
  • Superb organisation and attention to detail
  • An open, entrepreneurial personality
  • The ability to work autonomously, think on your feet and work in an evolving work environment dealing with complex enquiries
About Working at Plenti

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It's a place where everyone can 'make it happen' and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join us to help us reshape Australia's financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.