Senior Customer Service Manager

2 days ago

Perth, Western Australia beBeeLeadership Full time $95,000 - $115,000

Job Title:

Customer Service Supervisor

About the Role:

We are seeking a highly skilled Customer Service professional to lead our team in Western Australia. The successful candidate will be responsible for implementing and maintaining our Quality System for Customer Service procedures, providing guidance and support to the Customer Service team, and assisting Technical Representatives with customer inquiries.

Key Responsibilities:

  • Implement and maintain the Company's Quality System for Customer Service procedures.
  • Provide guidance and support to the Customer Service team, ensuring adherence to office procedures.
  • Assist Technical Representatives with customer inquiries, reports, samples, and orders.
  • Address customer account queries promptly and implement corrective actions as needed.
  • Manage accounting records and ensure compliance with statutory and audit requirements.
  • Utilize the ERP system for customer and project pricing, product information, and order management.
  • Coordinate with freight providers for delivery status and proof of delivery.
  • Liaise with Branch Logistics for stock replenishment, back orders, and non-collected orders.
  • Monitor back order and open sales order lines daily.
  • Co-ordinate admixture deliveries and provide basic technical assistance to customers.
  • Maintain petty cash float and process invoices and credits in a timely manner.
  • Handle special projects and tasks as directed by the Customer Service Manager.

Requirements:

  • Minimum of 2 years of previous experience in a supervisory role within a Customer Service environment.
  • Advanced computer skills, including proficiency in MS Word, Excel, and Outlook.
  • Ability to prioritize and multitask effectively in a fast-paced environment.
  • Excellent time management skills to meet deadlines and manage workload efficiently.
  • Strong understanding of Customer Service principles and best practices.
  • Demonstrated leadership skills with the ability to motivate and guide a team.
  • Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
  • Keen attention to detail to ensure accuracy in customer interactions and data management.
  • Positive attitude with a proactive approach to problem-solving and customer satisfaction.
  • Ability to work collaboratively in a team environment and contribute to a positive team culture.

Benefits:

This is an excellent opportunity to develop your career in a dynamic organization that values its employees.

How to Apply:

To apply for this exciting opportunity, please submit your resume and cover letter.

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