Customer Service Leadership Role
5 days ago
This is a supervisory role responsible for delivering high-quality service at our Sydney site. Daily operational service delivery is crucial to customer success on this busy site.
Main responsibilities include:
- Leading initiatives and fostering a strong safety culture, ensuring compliance with contractual requirements.
- Developing and maintaining strong relationships with Facility Managers, Building Supervisors, and tenants through proactive communication and issue resolution.
- Ensuring labour rosters are adhered to and annual leave is taken in a timely manner by the team.
- Collaborating with the admin team to ensure job requests are completed efficiently and to a high standard.
- Identifying out-of-scope works and providing clients with proactive site management maintenance options.
- Maintaining quality standards, conducting site inspections, and audits using the Lighthouse reporting system.
- Leading, motivating, inspiring, developing, and driving a performance-based culture among team members.
- Proven experience in directing, managing, and training staff.
- Background in the cleaning industry.
- Good working knowledge of safety-related issues.
- Ability to develop strong working relationships with internal and external stakeholders.
- Excellent time management skills with the ability to multitask and prioritize tasks effectively.
**Additional Requirements:** Double vaccinated at minimum, Full Australian Driver's licence preferred.
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