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Service Ambassador
2 weeks ago
The Star Club Loyalty Program is seeking a dedicated host to promote member benefits and address a wide range of guest inquiries across all areas of the business.
This fast-paced role requires a high level of attention to detail to ensure a positive experience for our guests.
You will be pivotal in shaping the success of Premium Services department at The Star. Join us in making a difference.
- Respond to all guest enquiries and requests in a professional and timely manner
- Maintain a thorough understanding of gaming promotions and services
- Utilise multiple systems to manage memberships and Private Gaming Room access
- Assist in conducting gaming promotions & draws
- Promote safer gambling & monitor responsible service of alcohol
- Support the hosting team with meet & greet and farewell arrangements for interstate and international VIP members
Requirements:
- Exceptional customer service skills and genuine passion for creating memorable guest experiences
- Attention to detail and ability to anticipate and meet guests' needs
- Computer literacy in Microsoft Excel and Word with ability to learn other casino operating systems
- Flexibility to work across 24/7 roster
- Eligible to obtain Casino Employee license (includes thorough background checks)
About You:
To excel in this role, you'll develop a deep understanding of the gaming industry and a genuine passion for creating extraordinary experiences. Outstanding communication and interpersonal skills are a must, as you'll be interacting with guests from diverse cultural backgrounds.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
What We Can Offer:
- Complimentary meal on site every day including hot meals, sandwich bar, and more
- Uniform laundered and ready for you daily on property
- Competitive hourly rate, plus penalty rates for weekends and public holidays
- Five weeks of paid Annual Leave for team members who meet shift worker definition
- Discounted parking available
- Up to 30% discounts across award-winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
