Frontline Healthcare Administrator

2 weeks ago

Wollongong, New South Wales, Australia beBeeMedicalReceptionist Full time $60,000 - $82,000

Job Description

We are seeking a highly skilled and experienced Senior Medical Receptionist to join our team at Stride, a leading mental health service provider. As a key member of our administration team, you will be responsible for providing exceptional secretarial and reception services to our clients, clinical staff, and management.

  • Providing administrative support to the Clinical Service Manager and other staff members as required
  • Managing medical records, including taking incoming calls, directing callers to the appropriate staff member, and maintaining client records
  • Scheduling appointments and ensuring seamless service delivery
  • General office duties, including opening and distributing mail, typing, scanning, filing, and archiving
  • Assisting in the closing and securing of the building at the end of the day
  • Taking dictation and preparing medical letters to be signed by clinical staff
  • Monitoring Mental Health Care Plans and sessions to ensure timely service delivery
  • Liaising with the Clinical Service Manager to manage MBS billing and other billing systems through Medicare and other funding streams
  • Supporting the Clinical Service Manager in accessing General Practitioners and other community stakeholders for information sharing about Stride Hub

Requirements

  • Certificate III in Medical Administration or similar qualification
  • Excellent administration, time management, and organisational skills with attention to detail
  • Knowledge of the health/NFP sector and ability to liaise with people from diverse backgrounds
  • Proven record of working closely with and being a successful member of a multidisciplinary team
  • Demonstrated communication, interpersonal, problem-solving, and organisational skills
  • Well-developed customer service skills
  • Ability to think and act calmly and deal sensitively with distressed individuals
  • Proficient Microsoft Office skills
  • Understanding of duty of care, rights to privacy, and confidentiality
  • Good availability and flexibility
  • Eligibility to apply/currently hold a Working With Children Check (WWCC)
  • NDIS worker screening clearance
  • Unencumbered driver's license

About Us

Stride is a name that reflects our ambition – it's a purposeful name that shows awareness of our important role in the recovery journey. We're leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention. Our vision is to make a difference in the lives of individuals and families affected by mental illness. We're committed to providing high-quality, evidence-based services that promote recovery, well-being, and resilience.

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