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Information Management Specialist

2 months ago

Wollongong, New South Wales, Australia Talenza Full time
About the Role

Talenza is seeking a highly skilled Information & Records Analyst to join our team. As a key member of our organization, you will be responsible for managing a team of technical staff, administering our electronic document and records management system, and providing high-quality customer service to end users.

Key Responsibilities
  • Team Management: Manage a team of technical staff, including day-to-day work allocation, capability development, and performance management to deliver effective and efficient record management practices.
  • EDRMS Administration: Administer the organization's electronic document and records management system (EDRMS) – Content Manager.
  • Stakeholder Engagement: Build and maintain key internal and external stakeholder relationships to ensure stakeholders are aware of their obligations and the range of issues which relate to the State Records Act 1998, organizational policies, procedures, and guidelines.
  • Customer Service: Provide high-quality customer service to end users through the preparation, maintenance, storage, tracking, and retrieval of records and files in accordance with State Records Act 1998 and organizational policies, procedures, and guidelines.
  • Security and Confidentiality: Maintain the security and confidentiality of all organizational State Headquarters records ensuring compliance with statutory recordkeeping requirements.
  • Training and Development: Provide advice and instruction regarding the use of the records management system, including conducting training sessions to facilitate a greater understanding and awareness of good record management practice.
  • Procedure Review: Review, revise, and modify records management procedures related to the classification, registration, storage, archiving, and disposal of files to ensure ongoing efficiency and continuous improvement and best practice records management approaches.
Key Challenges
  • Currency of Knowledge: Maintaining currency of knowledge regarding records and information management (including legislation) and managing conflicting and/or concurrent projects across a geographically dispersed organization.
  • Judgement and Analysis: Exercising judgement, analyzing, and interpreting complex communication technology issues and challenges, evaluating impacts, and determining responses.
Requirements
  • Qualifications: Relevant tertiary qualification(s) in Information Management or related field and/or equivalent relevant industry knowledge and experience.
  • Experience: Demonstrated high-level experience and knowledge of records management (including Content Manager) and understanding of records management principles, practices, and the State Records Act 1998.
  • Australian Inter-Service Incident Management System (AIIMS): Thorough knowledge of AIIMS principles (management by objectives, functional management structures, and maintaining a manageable span of control) and processes, and/or willingness to obtain competence within 12 months.