Travel Expert MICE Manager

1 week ago


Brisbane, Queensland, Australia Flight Centre Travel Group Full time
Job Description

We are seeking a highly skilled Travel Expert to join our Meetings and Events team as a Group Travel Manager.

About the Opportunity

This is an exciting opportunity to work in a fast-paced, dynamic environment where no two days are the same. As a Group Travel Manager, you will be responsible for booking and managing group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups.

You will embody all elements of the Flight Centre Travel Group brand, delivering successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.

Your Key Responsibilities
  • Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E
  • Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
  • Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entry
  • Be an excellent communicator and maintain a high level of professionalism
  • Have excellent time management skills and ability to multitask to meet deadlines
  • Have excellent project management skills
  • Show an adaptability to changing work environments and stakeholder requirements
  • Work as a team member or individual to complete all related project functions related to servicing the client.
  • Maintain favourable working relationships with key internal and external stakeholders
  • Demonstrate a proactive approach in providing solutions to complex logistical challenges
  • Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.
Requirements
  • GDS: SABRE - essential
  • Microsoft Office skills - specifically excel - essential
  • Major airline group booking platforms - experience preferred
  • Event Management Technology - Events Air/Cvent experience preferred
  • Previous Group Travel /MICE experience (3 Years) preferable
  • Previous experience in customer facing roles
What We Offer
  • Estimated Salary: $90,000 per annum + super
  • Excellent career progression pathway within travel & events team
  • Travel discounts, in-house financial and health services
  • Ongoing training and professional development
  • Fun and inclusive work environment
  • Global career opportunities in a network of brands and businesses


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