
Digital Experience Manager
2 weeks ago
We are seeking an experienced Digital Performance Optimisation Manager to join our team on a 12-month arrangement.
This is a fantastic opportunity to drive digital performance and customer experience across multiple channels.
The successful candidate will be responsible for developing and implementing digital sales and service strategies that improve customer experience and business outcomes.
Key responsibilities include:
- Collaborating with stakeholders to develop and implement data-driven solutions.
- Supporting the development of customer journeys through research and insights.
- Using analytics tools to track and optimise conversion funnels.
- Leading end-to-end management of digital initiatives ensuring compliance with risk frameworks.
- Helping to achieve sales and service targets by optimising customer journeys.
We offer a dynamic digital team focused on enhancing the customer experience while driving business results. Our company supports career development through internal opportunities, training, and flexible working arrangements.
Benefits include a strong team culture, collaboration, and innovation. We also offer generous paid parental leave for primary and support carers.
Requirements:
- Strong business acumen with an analytical approach.
- Proficiency in Adobe Analytics with the ability to interpret data.
- Strong influencing and presentation skills.
- Experience in digital conversion rate optimisation and funnel analysis.
About Us:
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, communities, and each other. At our company, making a difference means creating impact, unlocking our passions, and delivering transformative success stories.
We empower you to shape your career path through personalised upskilling, mentoring, and training opportunities.
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