Expert Talent Builder

We are seeking a skilled professional to fill the role of Operational Excellence Specialist. In this position, you will be responsible for owning the complexity of building a high-performing team and driving targeted candidate attraction strategies.

You will join a collaborative and agile team that is open, flexible, and always willing to get stuck in. We support one another, adapt quickly, and constantly look for opportunities to improve how we work.

• Certification & Employee Onboarding: Develop and continuously improve a framework that validates each expert's technical capability, quality, and cultural fit before joining the marketplace.
• Build the framework: Create clear assessment criteria, rubrics, and validation processes that uphold our high bar for quality. Stay across industry standards and bring fresh ideas to keep our program innovative and effective.
• Onboard experts & employees: Create and lead end-to-end onboarding programs—including training, resources, and workflows—that set new experts and employees up for success from day one.

• Resource Allocation: Match talent to work by overseeing and optimizing our pairing framework, ensuring verified skills align with each customer's needs, scope, and complexity.
• Handover excellence: Work with internal teams to deliver clear briefs, context, and communication protocols, so transitions between teams and experts are smooth and customers receive a consistent, high-quality experience.
• Manage resource allocation workflows: Maintain visibility over talent availability and assign the right experts at the right time, ensuring we meet demand efficiently and reliably.

• Talent Acquisition: Source top performers through networking, referrals, and direct outreach, execute talent attraction strategies, and maintain a strong, consistent pipeline of top-tier candidates.
• Champion the brand: Collaborate with our Marketing team to communicate our value proposition and growth pathways, helping us attract standout talent who align with our mission and values.

• Operational Expertise: 1-2 years experience in business operations or people operations/HR, particularly within a dynamic, high-growth environment.
• Process Design: Capable in designing, implementing, and continuously improving processes that drive operational efficiency and quality outcomes.
• Communication: Excellent verbal and written communication skills, with the ability to clearly articulate technical requirements, training materials, and performance feedback.
• Analytical Acumen: Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to enhance expert performance and operational efficiency.
• Critical Thinking & Innovation: A curious mindset with strong critical thinking skills—able to spot process inefficiencies, identify opportunities for improvement, and draw on ideas from across the industry to drive meaningful change.

• Proactive Problem Solver: Anticipates potential challenges in the certification, onboarding, and pairing processes and implements solutions before issues escalate.
• Systems Thinker: Understands how individual processes fit into the broader operational ecosystem and optimizes systems to drive overall marketplace efficiency.
• Efficiency-Driven: Continuously seeks opportunities to streamline processes, eliminate redundancies, and improve operational performance.
• Strategic Thinker: Develops long-term plans and initiatives that align expert talent strategies with the overall business goals.

• Empathy and humility over all else
• No limits mindset - Fear of failure? It's low around here.
• Honesty - Constructive confrontation and continuous feedback is key
• Results driven - We are output focused and don't respect superficiality
• Resilience - We value grit: perseverance is our middle name
• Integrity - We always do what's right, not what's convenient

• Online technical assessment - 60 minutes
• Getting acquainted and understanding your skills – 1 hour call
• Culture and values interview - 1 hour call
• Decision