Onboarding Specialist

7 days ago

Brisbane, Queensland, Australia Mable Full time
About the Role

This is an exciting opportunity to join our team at Mable as an Onboarding Specialist. As a key member of our team, you will play a vital role in ensuring a seamless onboarding experience for our customers.

Key Responsibilities
  • Conduct initial assessments and onboarding for new customers, developing individualized care plans in collaboration with customers and their families.
  • Provide information about available services and coordinate service delivery to ensure customers receive timely and appropriate support.
  • Respond to incidents and manage changes or deterioration in customers' conditions, referring customers for higher-level care assessments when necessary.
  • Conduct annual reviews for customers to ensure continued suitability of services and provide ongoing support and address any concerns or changes in customers' circumstances.
  • Manage the portal to ensure all customer information is up to date and accurate, maintaining records of customer interactions, care plans, and service delivery.
Requirements
  • 2+ years experience in a high volume customer service environment.
  • High level of attention to detail and ability to manage multiple tasks efficiently.
  • Compassionate and customer-focused with a genuine commitment to enhancing the lives of older people.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer management systems and Google suite.
About Us

Mable is a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach. We are an approved provider that specializes in self-management, partnering with our customers to create unique support plans that meet their needs and optimize their funds.

We are committed to creating a supportive, family-friendly working environment that values diversity and inclusion. If you are passionate about making a difference in the lives of older people, we encourage you to apply for this exciting opportunity.

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