Retail Excellence Lead

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $90,000

Drive Business Success

  • Deliver exceptional customer service and visual merchandising to create an engaging in-store experience.
  • Coach team members to exceed customer expectations and facilitate training on customer standards.
  • Lead a high-quality induction process for new starters, ensuring they have the necessary knowledge to succeed.
  • Maintain a safe work environment and promote wellbeing.
  • Use data insights to inform business decisions and coach team members on product understanding and customer-led delivery.
  • Lead the team to achieve store operations excellence through effective stock management and loss prevention activities.
About this Opportunity:

This is a critical role within our retail network, driving sales growth, improving customer satisfaction, and maintaining store operations excellence.

Key Responsibilities:
  • Develop and execute visual merchandising strategies to drive customer engagement.
  • Coach team members to provide exceptional customer experiences.
  • Facilitate training on customer service standards and ensure consistent application across the team.
  • Model our company values to foster a positive team culture.
  • Lead a high-quality induction process for new starters.
  • Actively maintain a safe working environment and promote wellbeing.
  • Make informed business decisions using available data and reports.
  • Coach and provide regular feedback to team members on product knowledge and customer-led delivery.
  • Lead the team to achieve store operations excellence.

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