Retail Operations Excellence Lead

1 day ago

Sydney, New South Wales, Australia beBeeExecutive Full time $75,000 - $180,000
Commercial Operations Role

We are seeking an experienced Retail Operations professional to drive operational excellence across the Retail network.

The successful candidate will be instrumental in fostering operational excellence and optimizing processes across all channels, serving as the primary liaison between Office and Boutiques. They will work closely with Boutique Management, Boutique Office Executives, and Boutique Stock Executives to implement policies, procedures, guidelines, and tools throughout the retail network.

This role is responsible for coordinating monthly management meetings for each boutique, documenting meeting minutes, and following up on action items. Additionally, they will facilitate monthly Backstage meetings for all Boutique Office Executives and Stock Executives, promoting engagement through learning initiatives and the sharing of best practices.

The Commercial Operations role requires a comprehensive understanding of boutique operations, with the ability to develop and maintain the Boutique Operations Manual. This individual will also possess strong communication and interpersonal skills, enabling them to effectively communicate with diverse audiences.

Key responsibilities include:

  • Be the point of contact between the Office and Boutiques, addressing all inquiries related to boutique operations.
  • Adapt and ensure the effective communication and implementation of all policies, procedures, guidelines, and tools throughout the retail network.
  • Coordinate and facilitate monthly management meetings for each boutique, meticulously documenting meeting minutes and ensuring diligent follow-up on action items.
  • Conduct training and onboarding sessions for Boutique Leaders, Stock Executives, and Boutique Office Executives on all daily and weekly controls and checks necessary to ensure compliance with Cartier procedures.

Benefits of working with us include:

  • A comprehensive training and development program designed to enhance expertise, strengthen leadership, and support career aspirations within Richemont.
  • A collaborative and dynamic work environment that fosters meaningful connections and celebrates achievements.
  • Opportunities for growth and advancement within a prestigious luxury brand.

What we're looking for:

  • Diploma / Degree in Business Management or related disciplines.
  • Minimum 2-3 years of experience in a similar role, preferably in a similar industry.
  • High proficiency in project management methodologies and the Microsoft Office suite; SAP knowledge is preferred.
  • Comprehensive understanding of the luxury retail environment.

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