Customer Experience Advocate

1 day ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $65 - $74
Customer Service Consultant Job Description

Are you a customer-focused professional looking for a challenging role? We have an exciting opportunity for a Customer Service Consultant to join our team.

In this role, you will be responsible for providing exceptional service to our commercial clients. You will handle technical phone and email enquiries, work with our Omni Channel platform to process inbound inquiries, and liaise with internal stakeholders to achieve desired outcomes.

  • Key Responsibilities:
  • Provide exceptional customer service to NHP's commercial client base.
  • Handle technical phone and email enquiries.
  • Work with the Omni Channel platform to process inbound inquiries.
  • Liaise with internal stakeholders to achieve desired outcomes.
  • Maintain records and documents relating to customer activity.
  • Contribute to continuous improvement.

As a key member of our customer-facing team, you will have the opportunity to develop your skills and experience in a fast-paced environment. You will work closely with internal stakeholders to achieve desired outcomes and contribute to the continuous improvement of our customer service processes.

We are committed to delivering impeccable support to our customers. If you have a can-do attitude, strong customer focus, and excellent communication skills, we encourage you to apply for this role.

Requirements:
  • Skills and Qualifications:
  • Excellent customer service skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Experience working with customer service software or platforms.
Benefits:

As a valued member of our team, you will enjoy a range of benefits including:

  • Opportunities for Professional Development:
  • Training and development opportunities to enhance your skills and knowledge.
  • Mentorship from experienced professionals.

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