
Cloud Security Specialist
2 weeks ago
We are seeking a highly skilled and motivated individual to join our team as a Level 2 Managed Services Engineer. This role will cater to small and medium-sized enterprises (4-200 employees) and requires a customer service-oriented individual who can provide top-level end-to-end IT support.
The successful candidate will be working predominantly on Cloud technologies and cloud security, providing over-the-phone support with occasional on-site visits when required.
Key Responsibilities:- Provide over-the-phone and on-site support to end-users
- Experience supporting multiple clients
- Resolving customer issues through ticket management and incident resolution
- Analyzing and fixing the root cause of problems
- Resolving technical issues across various technologies, including:
- M365 and Azure security
- Office 365 (Exchange, Security, Intune, Endpoint Manager, SharePoint)
- Servers
- Backups and EDR
- Network and Firewalls
- Ticketing and Documentation Systems
- Outstanding communication and customer service skills
- At least 4+ years of MSP experience supporting multiple customers simultaneously
- Ability to multitask and handle multiple customers with varying IT capabilities
- IT certifications or degree/diploma preferred
- Experience with Microsoft 365, Windows Server, Active Directory, Exchange Server, TCP/IP, DNS, DHCP, and Azure
- Australian driver's license and own car
By joining our team, you will have the opportunity to work in a dynamic and supportive environment that values employee growth and development. Our company offers a competitive compensation package and opportunities for career advancement.
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