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Support Team Lead

3 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

Leadership Role in Customer Support

This position requires a strong leader with experience in customer support and IT to manage our team and ensure excellent service delivery. We are seeking an individual who can work closely with the Support Manager to achieve goals and objectives.

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  • To be successful in this role, you must have a proven track record of leadership and technical expertise in customer support.
  • You should be able to provide ongoing feedback to team members to help them grow and improve their performance.
  • A key part of this role is to act as a point of contact for other organizations and teams, ensuring effective communication and collaboration.
  • You will also be responsible for managing day-to-day administrative tasks such as vacation planning, on-call duty scheduling, and phone queue coverage.
  • The ideal candidate will have a strong understanding of CRM functionality and be able to identify opportunities for continuous improvement within our processes.
  • Additionally, you should be able to engage with technical leaders and coordinate with the manager to ensure smooth operations.
  • We are looking for a candidate who has at least 3-5 years of experience in a customer support role and a minimum of 3-5 years of experience in a leadership role.
  • Technical background is essential, with a preference for Linux and open-source technologies.
  • The ideal candidate will possess business acumen and knowledge of internal processes, familiarity with subscription offerings and support levels is a plus.
  • Exemplary leadership and communication skills are required for this role.
Key Responsibilities:
  • Act as a point of contact for other organizations and teams
  • Provide ongoing feedback to team members
  • Manage day-to-day administrative tasks
  • Identify opportunities for continuous improvement
  • Engage with technical leaders and coordinate with the manager

As a member of our team, you will receive training and development opportunities to enhance your skills and knowledge.

We offer a dynamic work environment that fosters innovation and collaboration, making it an exciting place to grow your career.

Our company values include Choice, Innovation, Trust, and Community, which guide our decisions and actions.

Skill Requirements:
  • Customer support experience
  • Leadership experience
  • Technical expertise in customer support
  • Business acumn and knowledge of internal processes
  • Familiarity with CRM functionality and subscription offerings
  • Excellent leadership and communication skills

We are an equal opportunity employer committed to diversity and inclusion. If you are passionate about delivering exceptional customer service and leading a high-performing team, please submit your application.