Support Team Lead

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $110,000
Customer Support Specialist Lead

As a senior-level customer support specialist, you will be responsible for overseeing the day-to-day operations of our support team. Your primary goal will be to provide exceptional support experiences for our customers while continually improving our support processes and procedures.

About the Role
  • Lead and develop your team members through regular check-ins, mentorship, and coaching.
  • Manage, motivate, and empower your team to achieve their full potential.
  • Identify areas for process improvement and implement changes to enhance efficiency and productivity.
  • Develop and maintain in-depth knowledge of our products and services to effectively address complex customer issues.
  • Collaborate with cross-functional teams to drive business objectives and initiatives.
Required Skills and Qualifications

The ideal candidate will possess:

  • A minimum of 5 years of experience in customer-facing roles, with at least 2 years in a leadership capacity.
  • Proven track record of improving support processes, workflows, and documentation.
  • Excellent written and verbal communication skills, with the ability to distill complex information into actionable insights.
  • Strong analytical skills, with the ability to interpret data and drive business decisions.
  • Experience mentoring, coaching, and motivating small teams.
Benefits

We offer a dynamic work environment that fosters growth, collaboration, and innovation. As a valued member of our team, you can expect:

  • Flexible working arrangements to suit your needs.
  • Opportunities for professional development and career advancement.
  • Competitive salary and benefits package.
  • Autonomy and ownership to drive meaningful projects and initiatives.
About Us

We value diversity, equity, and inclusion in all aspects of our business. We strive to create an environment where everyone feels welcome, empowered, and supported. If you share our passion for delivering exceptional customer experiences and driving business growth, we want to hear from you

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