IT Support Team Lead

6 days ago

Sydney, New South Wales, Australia beBeeTeamlead Full time $90,000 - $120,000

Job Overview:
We are seeking an experienced IT Support Team Leader to join our team. The successful candidate will be responsible for providing leadership and supervision to a team of IT support specialists, ensuring that customer service levels are met, and technical issues are resolved efficiently.

Key Responsibilities:

  • Lead and manage a team of IT support specialists
  • Allocate and prioritize tasks to ensure timely resolution of customer issues
  • Provide guidance, feedback, and mentoring to team members
  • Identify training needs and assist with performance management
  • Coordinate day-to-day team activities
  • Act as an escalation point for complex technical issues

Required Skills and Qualifications:
To be successful in this role, you will need to have:
  • At least 1 year of experience in a team lead or management role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Knowledge of ITIL best practices
  • Experience with technical support software and tools

What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Our Company Culture:
We value teamwork, innovation, and customer satisfaction. Our company culture is dynamic and supportive, with a focus on employee well-being and work-life balance.

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