Haunted History Explorer

About Our Haunted Past

Are you a storyteller with a passion for history, education, and the supernatural? We're seeking an exceptional Tour Guide to bring to life the eerie and fascinating tales of our haunted past. Your role:

- Deliver immersive, spine-tingling tour experiences that captivate and thrill our guests
- Share the history and legends of our site with passion and authenticity
- Bring a creative, informative approach to each tour, ensuring guests leave with unforgettable memories

We're looking for someone who has a flair for creativity and a love for history. If you're ready to make history and maybe even experience it, then this is your chance.

About Our Site

We're located in the heart of Sydney Harbour National Park - Manly, offering a range of incredible experiences from boutique accommodation, stunning wedding venues, modern conference facilities, a waterfront restaurant and Sydney's best ghost and history tours.

The rich history and incredible views make our site truly unique. But what makes us most exciting is our passionate, professional and dedicated team that curate once in a lifetime experiences for every visitor.

The Opportunity

As a Tour Guide at our site, you'll accompany visitors on tours, providing informative commentary about the historical, cultural, and ecological significance of key points of interest. You'll assist with the coordination of transport for guests and visitors to and from various locations within the site, ensuring their safety and wellbeing throughout the experience.

You'll deliver engaging and insightful commentary, answer visitor questions, and offer recommendations for local activities and services. Additionally, you will collaborate with other guides and tourism professionals to enhance tour itineraries and experiences, while maintaining accurate records of schedules, participant numbers, and feedback.

About This Role

• Be a storyteller, lead engaging history, educational, and ghost tours, bringing Australian history and the paranormal to life with your passion and knowledge.
• Inspire and educate, share your expertise in history, nature, and local culture across tours, team-building activities, and educational programs.
• Deliver memorable experiences, oversee ghost tours, recreational programs (e.g., kayak and paddleboard tours), and school holiday activities with seamless execution.
• Ensure guest satisfaction, manage inquiries, bookings, and customer service with a solution-focused, positive approach.
• Maintain safety standards, conduct site checks, risk assessments, and safety briefings to ensure a safe environment for all activities.
• Work independently and collaboratively, coordinate with teams, design programs, and ensure smooth operations across all guest experiences.

Criteria

• Tertiary qualification and/or at least 1 year experience desired.
• A passion for history and the paranormal with the impetus to learn more.
• Previous experience with providing engaging audience experiences for a variety of groups.
• Excellent communication and relationship building skills.
• A self-motivator and positive problem solver.
• Be energetic and comfortable working in a physical, outdoor role.
• Maintain a current driver's license (desirable).
• Current Working With Children Check or the willingness to obtain one before employment.
• Current First Aid certificate.
• The willingness and flexibility to work weekends and evenings.

Benefits

We offer a beautiful work environment on the edge of Sydney Harbour with private access to Quarantine Beach and Harbour views. An attractive salary package is available dependent on experience. Discounts for food & beverage, tours, and more are also available. Accor Staff Benefits Globally provide additional benefits. Ongoing career progression opportunities are available. Employee Assistance Program provides support.