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Strategic Retail Account Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeRetail Full time $120,000 - $180,000
Strategic Retail Relationship Manager

We are seeking an experienced and highly driven individual to join our team in Sydney as a Strategic Retail Relationship Manager. This is an exciting opportunity for someone who gets excited by innovation in the Retail industry and wants to work for a values-based organisation whose solutions are leading edge.

This role involves owning relationships, developing a deep understanding of the customer's business, their needs, ambitions, and pain points. Working closely with the wider business, you will be instrumental in positioning and growing our solutions with customers with a heavy focus on customer success.

Key Responsibilities:

  • Develop strong, long-term relationships with our customers, gaining detailed understanding of their business needs and strategic direction.
  • Be aware of market trends, developing a deep understanding of the Retail segment, the customers' requirements and expectations.
  • Think expansively about the value we can provide our customers across our full breadth of offers.
  • Create compelling ideas, aligning our solutions to suit our customers' specific current and future requirements.
  • Proactively lead the account planning process, collaborating within the account team to develop a 'One Organisation' customer-facing strategy/value proposition.
  • Drive new business growth with our customers through new opportunities and existing areas of improvement.
  • Enhance customer engagement by building a network at all levels inside the customer's ecosystem.
  • Lead customer success on our new digital Retail offer ensuring the customer is highly satisfied with the roll-out.

Why You?

You are someone who gets excited by innovation in the Retail industry. A highly driven growth-minded professional, that wants to work for a values-based organisation whose solutions are leading edge.

We don't want to narrow the field; however, we do believe that instrumental to your success in this role will be your deep understanding of Retailers, stakeholders and the Retail industry.

A passion for sustainability, technology and digitisation of assets across portfolios is highly desired. Your background could be technical but we also would love to hear from anyone who comes from the customer side, with a solid technical understanding – Asset Managers, Building Managers, Facility Managers.

Perhaps most importantly you are excited by working in a fast-paced and ever-changing environment and have proven success in building and maintaining strategic relationships with key decision makers and stakeholders.

You'll be comfortable with new digital offerings under development.

Required Skills and Experience:

  • Degree or Equivalent, Certificate or Diploma in a role-related field.
  • Previous experience in account management.
  • Strong sales, negotiation and presentation skills.
  • Ability to analyse customer satisfaction data & develop corrective actions.
  • A good knowledge of contracting and tendering procedures.
  • Knowledge of relevant statutory body requirements and Australian Standards within the industry.
  • Exceptional relationship and rapport-building skills (Essential).
  • High-level technical capability and understanding.

Benefits of Working in This Position:

  • Generous sales incentives available.
  • Flexibility at Work and Global Family Leave.
  • Option to participate in our Share Program, with discounts and company contribution for employees.
  • Potential opportunity to purchased further annual leave.
  • Discounts at major vendors just to name a few through our employee rewards schemes.
  • Continuous training on our products.
  • Exposure to a market leader in building management, optimisation and energy monitoring.
  • Global support at your fingertips.
  • Working in a well-balanced team and inclusive environment.