Customer Success Strategist

6 days ago


Sydney, New South Wales, Australia Pointer Pty Full time
Job Overview

This role involves guiding customers through a structured onboarding process, ensuring seamless implementation and effective utilization of the platform. The ideal candidate will have 2+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in SaaS.

Main Responsibilities
  • Develop customized adoption strategies tailored to customer goals and success criteria.
  • Act as the primary point of contact for ongoing customer support, ensuring high satisfaction and engagement.
  • Proactively identify at-risk accounts and implement strategies to mitigate churn.
Key Qualifications

The successful candidate will be passionate about helping customers succeed and maximizing their investment. They should possess excellent communication skills, be able to build relationships with key stakeholders, and have a problem-solving mindset.



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