Hotel Service Ambassador

4 days ago

Gold Coast, Queensland, Australia beBeeService Full time
Job Description

We are seeking a highly skilled Night Guest Service Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless stay processes.

Key Responsibilities:
  • Welcome and Check-In: Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Communication and Support: Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Reservation and Scheduling: Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • Guest Assistance: Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Requirements

To succeed in this role, you will need:

  • A demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
What We Offer

In return for your hard work and dedication, we offer:

  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: Discounts on stays at Minor Hotels in Australasia.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at top retailers.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.

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