Hotel Customer Service Representative

2 days ago


Gold Coast, Queensland, Australia beBeeCustomer Full time
Job Title

We are seeking a highly skilled and customer-focused individual to join our team as a Front Office All Rounder.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

  • Key Responsibilities:
  • Provide exceptional customer service by responding to guest requests promptly and efficiently.
  • Assist guests with luggage and other porterage duties.
  • Ensure accuracy of guest accounts on departure.
  • Promote and up-sell hotel facilities through strong product knowledge.
  • Maintain a high level of professionalism in relation to credit and cash transactions and accounting documentation.


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