
Highly Skilled Technical Expertise
1 week ago
As a technical expert, you will play a crucial role in delivering top-notch service and support to our customers. Your responsibilities will include installation, troubleshooting, and maintenance of desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
You will respond to customer inquiries regarding the operation and malfunction of their equipment, providing advice on preventative maintenance and configuration adjustments to optimize product performance and customer satisfaction. Additionally, you will support various technology streams, including asset refresh relocation deployment and decommission.
Key responsibilities include:
- Providing technical support and maintenance for customer equipment
- Responding to customer queries and resolving issues in a timely manner
- Advising customers on preventative maintenance and configuration adjustments
- Maintaining accurate records of customer interactions and activities
Requirements:
- Experience in troubleshooting and maintaining PCs in a Windows environment
- Knowledge of end-user technology support, Windows family of Operating Systems, XP, and (Windows 7 an advantage)
- Strong customer-focused approach in dealing with clients
- Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting
- Proven experience in troubleshooting software conflicts and performance issues
- Basic knowledge of the ITIL framework
Why Choose Us?
We are an organization that values fairness, equality, and diversity, promoting inclusivity and respect for all individuals. Our diverse team brings together unique perspectives and talents, creating an inclusive environment where everyone can thrive.
We prioritize our employees' well-being, offering competitive rewards and recognition programs, flexible work arrangements, volunteering leave, and more.
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