Highly Skilled Technical Trainer

1 week ago

Perth, Western Australia beBeeTechnicalManager Full time $70,000 - $95,000

About the Role

We are seeking a highly skilled Technical Training Manager to join our team. As a Technical Training Manager, you will be responsible for providing internal & external technical support, performing compatibility testing, product training and demonstrations, and handling product complaints.

Key Responsibilities:

  • Provide technical support to both internal and external stakeholders.
  • Perform compatibility testing for projects.
  • Conduct product training and demonstrations on site as requested.
  • Attend site inspections and handle product complaints.
  • Recommend key customers to increase technical focus and improve business.
  • Contribute to delivering technical specification sales aligned with Specifications Manager.
  • Engage with Key Commercial Building teams, Contract administrators, Project managers, and Construction managers to provide technical service experience.
  • Perform product training and testing, recommendations, and demonstrations in line with Bostik Training program.
  • Facilitate onsite training and external customer technical support.

Training:

  • Develop and deliver product training with Bostik staff.
  • Perform product training with External clients via Bostik Academy.
  • Facilitate onsite training where required with external customers.
  • Attend Trade Shows to assist Business Development Managers when required.
  • Lead the Bostik Academy Program in WA.

Customer Relationships:

  • Maintain contacts with key accounts within the WA region.
  • Work with the sales team to plan and conduct regular joint calls to key customer visits and construction site visits.

Reporting:

  • Maintain a plan to ensure maximum use of time covering all aspects of the role.
  • Liaise with customers to discuss concerns or complaints, instigating corrective action where required using the CQC process.
  • Submit monthly reports with requested timelines.
  • Complete reporting and information requests in a timely and professional manner including Salesforce CRM.

Product Specialist:

  • Support Product Managers with the creation of technical presentations and feedback.
  • Train Product Managers to understand market requirements.
  • Generate and evaluate new product ideas and suggestions.
  • Investigate market opportunities and estimate their effect on the market.
  • Work closely with other team members and divisions to ensure we provide professional customer service.
  • Support Business Development Managers on projects to provide product suitability and installation in accordance to Technical Data Sheets.

Requirements:

  • Demonstrated high level of people skills.
  • Excellent verbal and written communication skills.
  • Proven numerical and computational skills.
  • Proficient PC skills.
  • SAP system knowledge and experience desirable.
  • Salesforce CRM or equivalent experience.
  • Technical product expertise knowledge.
  • Negotiation skills.
  • Facilitation skills.
  • Project Management.
  • Able to meet deadlines and organise work priorities.
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