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Senior Client Account Manager
2 months ago
We are seeking a highly skilled Senior Client Account Manager to join our Global Payments Solutions (GPS) team in Melbourne. As a key member of our team, you will be responsible for managing a portfolio of blue-chip corporate clients, providing high-quality service support, and partnering with the broader GPS team to identify and develop competitive services and solutions.
Key Responsibilities- Manage the transactional banking needs of a broad range of clients within our Corporate sector, including assisting experienced Senior Client Account Managers with client onboarding and ongoing support.
- Regularly contact clients to ensure they are comfortable using HSBC's transactional banking products and services, and that they are functioning to optimal levels.
- Assist Senior Client Account Managers in providing proactive account management to achieve overall client portfolio growth.
- Build and maintain collaborative working relationships with relationship managers, solution managers, and business partners to support clients' daily and ongoing service activities.
- Deliver positive outcomes to enquiries or challenges experienced by clients in the WA corporate portfolio.
- Ensure all internal and external risk metrics are met at all times to protect clients and HSBC from financial crime.
- Broad experience as an account manager or servicing manager in the banking industry, preferably with in-depth knowledge of transactional banking solutions relating to all cash management products and services in the local market.
- A commitment to providing outstanding client service management to clients with a range of complex needs.
- Self-motivation and ability to autonomously work towards achieving personal and team goals.
- Excellent time management, planning, and organisational skills.
- Outstanding written and verbal communication, presentation, and negotiation skills, with the ability to build strong relationships with clients and stakeholders at all levels, paying strong attention to detail.
- The ability to contribute to and be a part of a collaborative solutions-focused team.
HSBC is a global banking and financial services organisation with a presence in over 60 countries. We are committed to building a culture where all employees are appreciated and respected, and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow in an inclusive environment.
