High-Quality Customer Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $70,000
Customer Service Representative Job Description

We are seeking a skilled and empathetic customer service professional to deliver exceptional customer experiences.

  • Job Role:

You will be responsible for handling inbound calls, answering general questions, directing calls, and resolving ad-hoc requests. Your primary goal will be to ensure each customer's experience is of the highest quality.

  • About You:

To succeed in this role, you will need to possess impeccable customer service skills, a team-focused attitude, fantastic communication skills, and the ability to work well under pressure while maintaining a calm demeanor. Experience working in a call centre environment is ideal but not necessary.

As a customer service representative, you will be the voice of our company, responsible for delivering tailored support solutions that meet the needs of our customers.

  • Working with Us:

Our organisation has a 30-year track record of supporting older Australians and people with disabilities to live independently. We are committed to improving the quality of life and health & wellbeing for our customers through tailored in-home care services.

Our team is passionate, committed, and dedicated to making a difference in the lives of our customers. We believe in work-life balance and flexibility, and we are all about creating a positive and supportive work environment.

  • What We Offer:
  • Full-time hours
  • 12 month contract
  • Weekend shifts every 4-6 weeks
  • Flexible start times, including morning and evening shifts
  • Work from home options available
  • Ongoing training and coaching to ensure you are meeting business and customer expectations
  • A fun, supportive team

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