High-Quality Customer Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $75,000

Customer Service Representative

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Make a meaningful difference in the lives of Australians in need.

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We are seeking a skilled Customer Service Representative to join our team. This role will involve delivering high-quality customer service to all stakeholders, responding to enquiries efficiently and managing client expectations.

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Key Responsibilities:

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  • Deliver high-quality customer service to all stakeholders with a focus on professionalism, respect, and empathy.\
  • Respond to enquiries efficiently and manage client expectations.\
  • Cultivate positive working relationships with clients, tenants, and internal and external stakeholders.\
  • Maintain client records accurately within CRM systems, Asset Management Systems, and Data Management Systems.\
  • Perform all central administrative tasks thoroughly, accurately, and efficiently.\
  • Deliver high-quality experiences for callers using trauma-informed language and techniques to defuse highlighted callers.\
  • Participate in discussions to develop responses to tenant feedback and actively engage tenants in Mission Australia Housing and Community Programs.\
  • Demonstrate excellent written and oral communication and problem-solving skills.\
  • Meet all requirements outlined below.\
  • Undertake national police history checks, qualifications, and referee checks and obtain clearance to work with children/vulnerable people.\

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